Telephone answering service, our terms and conditions.
To offer high quality service at fair price we have some terms and conditions that apply:
1. Non-committal
All offers are non-committal and remain valid for 14 days or until the offer is converted into an agreement. All prices are excluding VAT.
2. Services
We provide a telephone answering service to entrepreneurs & companies. The service-hours are monday-friday from 8am to 6pm. Per agreement availability may vary. Clients are free to choose when they use our services. Our client can manage, set and control their preferences online via the customer portal.
Control of our services is not only internally; the client can also perform quality control by using “voice logs.”
(If)In the unlikely event it appears that the client believes that the service is not performed in accordance with this agreement then the client can report it to us via the customer portal. We will set up an immediate investigation and where necessary amend, and always inform the client of this.
3. Fees
For our telephone answering service We offer the following services/fees:
| Monday-Friday* | 8:30 – 17:00 |
€ 1,50 |
| Transfer calls** | per call |
€ 1,50 |
(*) Telephone Answering. Prices are per call. A call is the answering of an incoming call on the personal / unique number we provided you with.
**) As an additional cost. Pay per call, start fee, no minimum charges
Just to be clear, this price is valid for charges to all international, mobile and landline numbers. The calculation starts from consultation until the final transferred call ends. .
3.1 Pay on time
In case of non-payment, and invoice(s) are overdue we will calculate administrative costs. We also retain the right to discontinue or terminate the service. Sounds harsh but we expect everyone to pay on time.
Billing is weekly, with a payment time of 8 days. If an invoice is overdue we will calculate costs: 15% collection costs with a minimum of € 50, – plus statutory interest.
Forced closing costs € 50, – (for late payment).
Forced closing costs for the second time € 100, – (for late payment).
Direct re-connect (within 4 hours) € 50, –
4. Liability
We will do our utmost best to provide the agreed services. The delivery of our services is such as telephony, ICT and Internet and are naturally linked to (other) networks. For this coupling and dependency we can not accept any responsibility (including the direct or indirect consequences or damage) in case of defects, deficiencies and defects caused by a third party unless we are liable for that course. All effects, direct and indirect, of any kind are obviously beyond our responsibility.
Force Majeure arises at least in the situation where there is malfunction or failure of the Internet, telecommunications (infrastructure), Synflood, network attacks, DoS or DDoS attacks, power failures, civil unrest, mobilization, war traffic, congestion, strike, lockouts, business, supply delays In the interest of a safe and working system emergency-system-updates may be performed at any time.
We will inform our clients about all system updates via Twitter and e-mail.
If we do have any liability, then this is limited to the amount that is covered by our liability insurance.
5. Privacy
We respect everyone’s privacy and we do our utmost best to protect it. We are subject to the applicable Dutch laws and regulations.
6. Availability
Telephone number(s) or equipment that we provide for the services remain our property unless (or until) otherwise agreed upon.
Our standard service is not a (permanent) replacement for (telephone) accessibility.
7. Changes
Changes or modifications to this agreement shall always be made known three months before commencement. This we will do via the known e-mail address.
8. Termination, no notice!
The client is always free to terminate this agreement without penalty or charge. Before termination, all outstanding invoices have to be paid first. We may terminate this agreement if we notice a lack of “proper morals” or “generally accepted standards of decency” or if there is an abuse of our services.
9. VAT exemption
We reserves the right to request additional information and to verify the validity of your account information (including your VAT registration number and/or your VAT registration certificate) with you or with government authorities and agencies. Until we verify your submitted VAT registration number, and show this as active in your account, your account will be treated as liable to Dutch tax and VAT.
10. Law
The legal relationship between the client and GMGM B.V. shall be governed exclusively by Dutch law. Any disputes shall be settled exclusively by the competent court in Amsterdam (The Netherlands).
June 2015, GMGM B.V. and Affiliates
